Shipping policy

SHIPPING POLICY

Effective Date: 9 June 2026

1. Order Processing All orders are processed within 2–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation email once your order has been placed and a dispatch notification once it has been handed to the courier.

2. Wholesale Orders & Minimum Order Quantities (MOQs) Anchorpoint Distri-Foods operates on a business-to-business (B2B) basis. Minimum order quantities apply per product and are clearly indicated on each product listing. Orders that do not meet the MOQ threshold may be cancelled or held pending confirmation.

3. Delivery Areas We currently deliver to addresses within South Africa. Deliveries to remote or outlying areas may incur additional charges or extended lead times. Please contact us prior to placing an order if you are unsure whether your area is serviceable.

4. Shipping Rates Shipping costs are calculated based on order weight, volume, and delivery destination. Rates will be displayed at checkout before payment is confirmed. For large wholesale orders, a custom freight quote may be provided — contact us at [your@email.com] to arrange this.

5. Estimated Delivery Times

  • Major urban centres (Johannesburg, Cape Town, Durban, Pretoria): 3–5 business days
  • Secondary cities and towns: 5–7 business days
  • Remote/outlying areas: 7–10 business days

Delivery times are estimates and may be affected by courier delays, public holidays, or circumstances beyond our control.

6. Third-Party Logistics (3PL) Fulfilment and delivery of orders may be handled by a third-party logistics (3PL) provider. Once an order has been dispatched, a tracking number will be provided where available.

7. Risk & Title Risk in goods passes to the buyer upon dispatch from our warehouse. Title passes upon full receipt of payment.

8. Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please notify us within 48 hours of delivery (or expected delivery) at [your@email.com] with your order number and photographic evidence where applicable. We will liaise with the courier on your behalf.

9. Incorrect Delivery Address Anchorpoint Distri-Foods is not liable for failed deliveries resulting from an incorrect address provided at checkout. Re-delivery charges may apply.

10. Contact For all shipping-related queries:

  • Email: [your@email.com]
  • Phone: [+27 XX XXX XXXX]
  • Business Hours: Monday–Friday, [08:00–17:00 SAST]